Master Terms of Service

TripFlow CRM ("Platform", "We", "Us", or "Service Provider") delivers a specialized multi-tenant software-as-a-service (SaaS) application designed for travel industry operations. The standard platform includes:

• Itinerary Builder & Quotation Generator: Tools to create custom day-by-day travel programs, cost structures, margin markups, and customer-facing PDF proposals.
• Booking Management & Confirmations: Tools to record confirmed bookings, passenger travel details, payment installment tracking, and booking summaries.
• Client Pipeline & Lead Tracking: Stage-based inquiry workflows from initial customer contact to completed bookings, with sales follow-up notes.
• Multi-User Organization Architecture: Role-based access control (Admin, Sales, Operations, Accounts) permitting agency administrators to manage employee permissions.

Technical Architecture & Scope: The Platform operates on standard web server request-response architecture optimized for shared and cloud hosting environments. Data updates, stage progressions, and notifications are processed upon standard user actions and page refreshes. The standard platform does not utilize persistent socket daemons or external WebSocket brokers. Access is granted on a non-exclusive, subscription-based license for the Tenant's internal travel business operations.

We recognize that customer data, supplier commercial agreements, itinerary arrangements, and pricing margins are the core proprietary assets of your travel agency.

The Platform Provider asserts zero ownership claim over any Tenant data. Tenant grants the Platform Provider only the limited, automated technical permission strictly necessary to process, display, store, and back up said data on the servers hosting the Tenant's workspace.

To eliminate any commercial conflict of interest, the Platform Provider formally and contractually binds itself to the following zero-inspection covenants:

The Tenant's Designated Administrator has sovereign administrative control over creating, modifying, and deactivating user accounts for their agency.

• Credential Confidentiality: Tenant users are required to maintain secure passwords and safeguard their authentication credentials. The Tenant assumes full legal responsibility for actions conducted under authorized employee accounts.
• Immediate Revocation: The Tenant agrees to immediately deactivate employee credentials upon staff termination, reassignment, or suspected credential compromise.
• Multi-Factor & Throttling: The Platform enforces automated rate limiting and brute-force lockouts to protect accounts against credential guessing.

The Tenant agrees to utilize TripFlow CRM exclusively for legitimate, lawful travel management and customer relationship operations. The following actions are strictly prohibited:

• Transmitting unsolicited commercial email (spam) or fraudulent inquiries through the Platform.
• Attempting to probe, scan, or breach platform security, bypass rate limiters, or test vulnerabilities without explicit written authorization.
• Uploading malicious files, executable scripts (such as PHP webshells, batch scripts, or trojans) through quotation attachment or gallery modules.
• Reverse engineering, decompiling, or attempting to derive the source code or proprietary database schema of the Platform.
• Reselling, sublicensing, or providing direct access to the platform software to third-party entities outside the Tenant's authorized organization.

Violation of this Section grants the Platform Provider the right to immediately suspend workspace access to safeguard system integrity.

Subscription fees are billed in advance based on the agreed billing cycle (monthly, quarterly, or annual).

• Continuity of Access: Upon receipt of renewal payment, active access is extended automatically through the new subscription period.
• 14-Day Renewal Grace Period: In the event a subscription expires, the Tenant's account enters a 14-day operational grace period where stored data remains intact, allowing payment processing or renewal finalization without disruption to critical client bookings.
• Taxes: Fees are exclusive of applicable local taxes, which will be invoiced in compliance with prevailing legal regulations.

To ensure complete transparency and avoid future misunderstandings regarding development scope:

The Platform Provider strives to maintain high availability and reliability for mission-critical travel operations:

• Target Availability: We target a minimum monthly service availability of 99.5%, excluding scheduled off-peak maintenance windows.
• Scheduled Maintenance: Routine updates, security patches, and database indexing are performed during off-peak hours with advance electronic notification whenever possible.
• Automated Backups: System databases undergo automated encrypted daily backups to ensure business continuity in the event of unexpected hardware or network failures.

TripFlow CRM serves strictly as an operational workflow, itinerary generation, and records management platform:

• The Platform does not act as a travel agent, consolidator, airline carrier, or hotel operator. All supplier contracts, travel fulfillment, cancellations, client refunds, and service delivery remain solely between the Tenant and their respective travel suppliers and travelers.
• The Platform Provider is not liable for errors in flight schedules, supplier pricing modifications, third-party payment gateway outages, or telecommunication network disruptions outside our direct infrastructure control.

Either party may terminate the subscription agreement with notice prior to the start of the next billing cycle.

Following the expiration of the 14-day transition period, the Tenant's partitioned database records and uploaded files are queued for permanent cryptographic deletion and purging from active production servers, in accordance with industry data destruction standards.

To the maximum extent permitted under applicable law:

• Neither party shall be liable for indirect, incidental, punitive, or consequential damages, including loss of anticipated travel profits or commercial opportunities.
• The cumulative financial liability of the Platform Provider arising from this Agreement shall not exceed the total subscription fees actually paid by the Tenant during the three (3) calendar months immediately preceding the event giving rise to liability.
• This Agreement is governed by the laws of India, and any disputes arising shall be subject to the exclusive jurisdiction of the competent courts having jurisdiction over the Platform Provider's corporate headquarters.